Here are some comments from some satisfied customers.

Dear Bruce,

Just a quick note tellin you and your guys how pleased I was with the repairs that were done on my truck last week.

You have always done a great job on the work that I have brought you, and I really appreciate it.

Yours Truly,

Shannon R. Neale

Dear Bruce,

I'm writing to thank you for first class repair and first class service, and for accomplishing the work within the insurance appraiser's cost estimate. Thank. you, too, for the rent car arrangements and repair schedule that brought the rent car costs pretty close to the insurance company's insufficient allowance of $20/day for 10 days! (I couldn't find a car to rent comparable to mine for $20/day.) I appreciate, too, the finishing touches of waxing my car and aligning my wheels. Maybe that's standard for this kind of work but it sure seemed like "going the extra mile" to me. My car is beautiful-like new-and drives perfectly. Before I came to you I was being informed that getting this repair done to manufacturer's standards with factory parts within the limitations set by the insurance company's estimate was not possible.

After the collision I began working with the insurance company of the person who hit me, and with the body shop that I had used before. After a number of interactions, I became convinced that I was going to get left holding the bag, and that the collision was going to be really costly to me. The insurance adjuster told me that they "wanted to get me back to normal as quickly as possible". I assumed he meant what he said and expected to take my car to the body shop, hop into a rent car, and let the body shop determine the cost of repairs and work out payment with the insurance company. But the insurance appraisers estimated the cost of =pair and then insisted that my car was "totaled". As I looked at the damage it seemed absurd to "total" the car, and all I could think was that by doing that, they set a limit on the amount they'd pay and left me to solve the problem of getting a resolution for that amount of money. I went back to the body shop only to learn that they weren't interested in the job, explaining that their estimate of the cost of repair would exceed the insurance company's estimate.

I figured I'd have to settle for make-shift repair with salvage parts. I was really dejected and began in the yellow pages to kind of cast about for a solution to my dilemma.

One day after work pretty close to the end of the business day, was going from place to place, and was referred to CRC. By the time I found my way there, your offices were already locked, and lights and a.c. already off, but you greeted me and cheerfully began to estimate. told you the insurance adjuster had "totaled" the car, and you showed me how the design of my car had absorbed and distributed the impact assuring me that "totaled" was not so much a description of the damage as it was a result of estimating the cost of the repair plus the cost of a rent car and comparing it to the market value of the

car. After some checking in the computer you told me you could fix my car for the amount of their appraisers' estimate and that you'd call the adjuster.

Next day the adjuster called me to settle the claim. I told him I'd been to CRC and to expect a call, but he had already received your message and told me he would not return that call but would deal directly with me instead. He sent me a letter outlining the offer, and when I got it I checked in with you once more before I settled. When I got the check, I brought my car in, and you had a rent car there waiting for me. In 10 days you had fixed my car for the amount the appraiser had estimated.

I'm quite sure he'd wish he had returned your call. I not only got repair to manufacturer's standards with factory parts and full warranty, but also first class s,ervice, and I'm back in my car 3 weeks after the collision with $1700 in the bank left over from the insurance settlement. Incredible! I think I mentioned to you early on in our interactions that I cannot understand why you don't have all the business there is!

am so grateful to you for looking at the situation to see if it could be worked out, rather than closing the door on it prior to investigation, assuming that it couldn't!

As if that weren't the whole story, there were other things that made this experience so positive: a lot of communication, staying in touch, working out details and following up, lots of information, everything right up front with no guessing or no leaving things unmentioned, no unhappy surprises. I learned a lot, and the whole experience felt good and clean and dignified, and was full of the integrity of saying what you meant and meaning what you said.

Thank you, Richard for the beautiful body work. Thank you, Bruce, for the executive decisions, and for wanting my business and going out of your way to investigate the feasibility of working with my situation as well as for reeling me in as I was wandering around rather at a loss. Thank you, Trever, for the education-a real seminar in these matters, way above and beyond what a person would have a right to expect-and for the untiring attention to detail and follow through. Thank you, William, for your reliable presence, being on top of communication and staying in touch; and thank you to others who, without my knowing, contributed to the pleasant experience and the remarkable outcome.

Yours is a first class operation. In an ideal world doing business would always be like this.

Sincerely,

Beverly Trudgen

Dear Mr. Kaposta:

I am so sorry it has taken me this long to write you, but I made it a TOP priority today. You may have forgotten me by now, but I shall never forget you or the act of kindness you extended to me a few weeks ago. During the Christmas holidays, I was hit by someone at a mall. The hit was quite ugly to me and I had been planning on getting it fixed with hopes that the cost wouldn't be too exorbitant. One day in mid January, I shopped around for quotes. The first quote was in excess of $500; the second person didn't want to give a quote and recommended your establishment. You gave me a quote of $0 and fixed it by applying some solution to the area which ended up being paint from the car that hit me without any indentation or other damage. I can only imagine that the first stop at EconoCars (per a recommendation) knew what you knew because they looked it over for approximately 20 minutes before offering a repair estimate.

However, the essence of my story is not just about your extending me this great act of kindness, which I truly appreciate. It is also about where I was mentally and emotionally that day. I was extremely exhausted because I had just completed visits with two friends who are very ill and their illnesses are catastrophic-Lou Gehrig's disease (ALS) and bone cancer. I was very depressed that day and your act of kindness made a bigger difference than you can ever imagine. The employee that you had apply the solution was very meticulous and treated my car as a masterpiece. When he finished, I offered him a "tip" as an expression of my gratitude. He in turn offered me a bigger tip.. . ."No thank you madam. . . .I don't know what I may need later... it was my pleasure."

You might think that this was a small inconsequential act, but your and your staff's kindness made a difference in a day that had been filled with disappointment and sadness. I have shared this story many times and have recommended your establishment. I don't know what my future car repair needs will be, but I shall always remember your place first for me and my family.

Thanks again for being a proprietor that extended a spirit lift to someone that truly needed it. It was timely. I never dreamt that the cost would be $0 and was willing to pay, but you saw fit not to take advantage of a situation and then elected to not even charge for your expertise of knowing it was a simple job. May God continue to bless you and prosper you with good health and continued success. May your success be as big as your heart!

Respectfully and thankfully submitted,

Dianna Gordon